Frequently Asked Questions

Frequently Asked Questions (FAQs)

1. What types of products do you offer?

We offer a wide range of customized team spirit products and promotional items. Our products include team locker nameplates, player towels, locker room door nameplates, rally towels, hand clappers, player bag tags, hand fans, tumblers, and more.

2. Can I customize products with my team logo and colors?

Yes! Most of our products can be customized with your team logo, colors, and other personalization, such as player names and numbers.

3. How do I place a custom order?

To place a custom order, simply select the product you want, choose your customization options, and upload any necessary files (like your team logo). Follow the prompts to complete your order form, and our team will take care of the rest!

4. Is there a minimum order quantity for custom items?

Yes, some custom items may have a minimum order quantity. The minimum quantity will vary depending on the product. Please check the product details for specific information.

5. How long does it take to receive my order?

The processing and shipping time for custom orders typically ranges from 7-10 days, depending on the complexity of the customization and the size of the order. We recommend placing orders well in advance of your needed date. 

6. What is your refund and exchange policy?

Due to the customized nature of our products, all sales are final and non-refundable. However, exchanges are available for eligible items if there is an issue with the quality or accuracy of your order within 7 days.

7. Can I see a sample of my custom design before placing an order?

In most cases, we can provide a digital proof of your custom design for approval before finalizing your order. Please contact our customer service team for more information.

8. Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. The discount will depend on the quantity and type of products ordered. Please contact our sales team for a custom quote via email locker411llc@gmail.com 

9. Do you ship internationally?

No, international shipping is not available.

10. How can I contact customer service?

You can reach our customer service team via email at locker41llc@gmail.com. Our team is available Monday- Saturday 12 pm - 6pm to assist you with any questions or concerns.